Questions, answered
Answers about caring for, repairing and resizing Maison V jewellery, our warranty, delivery and returns.
How do I clean my Maison V fine jewellery?
Polish your gold and gemstone pieces gently with a soft, lint-free cloth. For a deeper clean, use lukewarm water with mild soap and a soft brush around the stones and settings. Avoid harsh chemicals and abrasive materials.
Can I wear my jewellery in water?
It is best not to. Chlorinated or salt water, and showering, can dull both gold and gemstones over time and may weaken the settings.
How should I store my jewellery?
Store each piece separately in a soft pouch or a lined jewellery box, in a cool, dry place away from direct sunlight.
What if my jewellery loses its shine?
Tarnish on fine gold is rare but can happen with certain chemicals or humidity. Use a professional polishing cloth, or bring your piece to us for professional cleaning and polishing.
Can Maison V jewellery be resized or repaired?
Yes. We offer resizing and repair for all our fine jewellery. Contact us and we will arrange the right care for your piece.
How often should my jewellery be professionally cleaned?
Once a year. A professional clean and inspection keeps your stones brilliant and checks that every setting is secure.
What if a gemstone becomes loose or falls out?
Contact us straight away to prevent further damage. We reset stones securely, and if a stone is lost we can work with you to replace it.
Can my jewellery be re-polished?
Yes. Our gold jewellery can be professionally re-polished to restore its original lustre, and we offer refinishing for wear and scratches.
Does Maison V jewellery come with a warranty?
Yes. Every piece has a 1-year warranty covering manufacturing defects, repaired free of charge within that period. It does not cover wear and tear, lost stones or improper care.
How do I keep my jewellery at its best?
Keep it away from perfume, lotions and cleaning products, store it away from abrasive surfaces, and take it off for rigorous activities.
How long does delivery take?
We aim to dispatch and deliver within 30 days. You can also collect your order free of charge from our boutique at Amina Gallery.
Do you deliver internationally?
Yes. International shipments are insured in transit, with a 1% insurance fee added at checkout. Prices exclude taxes and customs duties, which are paid by the customer.
What is your returns policy?
Returns are accepted within 3 days of receipt if a piece is damaged or defective, unused, and with all its packaging and certificates. We cover the return shipping for confirmed faults.